Case Officer – Navan/Meath

Louth Local Development

The Board of Louth Local Development invites applications from suitably qualified and experienced persons for the following Post:

 

Case Officer

 

Our Mission: Louth Local Development will promote, assist and engage in social development and enterprise development to facilitate rural and urban regeneration and community development designed to benefit and promote the welfare of local communities to deal with the causes and consequences of social and economic

 

Title Case Officer
Status Fixed term contract to 2026
Location Navan/Meath
Reporting to Regional Employment Service Assistant Manager
Salary €38,315 or nearest point on 10 point scale depending on experience
Note: This is a full time post and not open to job share

 

Role Description

 

  1. Role Purpose – The Case Officer is required to work as part of a staff team implementing objectives and actions set out in under our contract with the Department of Social Protection and Louth Local Development’s Annual Programme of Work.

 

2. Duties of the Role – The role of the Case Officer is to provide clients with a confidential, individual career path planning, guidance and counselling service on a caseload basis. The role will entail performing the following duties:
Guidance
  • Provide an adult guidance service for long term unemployed clients and other target groups
  • To develop and plan individual career path progression routes for unemployed clients which having assessed the client’s current employability status indicates concrete actions that need to be taken to secure employment.
  • Match clients on file to mainstream and labour market programme vacancies that arise.
  • Enable clients to develop employability skills, including CV preparation, interview skills and letters of application
  • Support clients in seeking out job opportunities.

·        To play an advocacy role with respect to working with job vacancies, statutory labour market programmes, training, education and enterprise opportunities on behalf of clients

·        To work with employers in relation to their needs around filling vacancies

·        To provide an aftercare service to both clients and employers

·        Effective use of the client training fund (or other such funds) to support the individuals employment training needs

Stakeholders
  • Make appropriate referrals to Louth Local Development and Meath Partnership, Tús, SICAP and other programmes

·        Individually and as part of the wider Louth Local Development staff team, build well-grounded networks into local agencies, to manage the realisation of the progression route ensuring that the relevant agencies provide the necessary progression steps

·        To work with employers in relation to their needs around filling vacancies

·        To canvass new employers in order to identify opportunities for your clients

·        Outreach work within communities to support the engagement of hard to reach unemployed individuals

ICT
  • To effectively manage a DSP’s computerised client caseload system to ensure that the appropriate tracking mechanisms are in place and Louth Local Development’s and other CRM systems as directed.
  • Maintain caseload records and build a case-study portfolio and general statistical information.
Team Work
  • As part of the IPES team and in conjunction with other staff propose and on occasion provide inputs on innovative training to meet client’s needs.
  • Attend and participate in regular supervision sessions
  • Participate in individual, team and organisational development of the staff and the Company
  • Adhere to Professional Standards and Code of Ethics in the Company
  • Undertake other duties and responsibilities as may be assigned in agreement with the LESN Coordinator
Reporting ·        To work towards and reach set objectives and targets

  • Generate progression reports on an agreed basis
  • Collate, monitor and present statistical information on participant and programme outcomes and ensure all programme participants are tracked
  • Undertake other duties and responsibilities as may be assigned
  • Ensure the highest standards of confidentiality and integrity are maintained in the guidance worker-client relationship.

 

Qualifications/Knowledge and Expertise: The Case Officer will be able to demonstrate practical experience of employment and education issues affecting individuals and communities. A relevant third level qualification and at least 3 year’s experience in a similar type role is a minimum requirement.

 

Skills and Attributes Essential Desirable
Qualifications Educated to standard QQI level 7 in a relevant discipline with relevant post qualification experience A QQI level 8 certificate / diploma in Adult Guidance or similar
Knowledge ·        Knowledge of labour market trends and opportunities

·        Knowledge of education and training pathways to employment

·        Must have knowledge and understanding of the factors impacting on unemployed individuals seeking work

Clear understanding of the Irish Public Employment Service, Pathways to work and the role of an Employment Mediator in supporting those most distant from the labour market
Competencies ·        Empathetic to the needs of those most distanced from the labour market

·        The ability to work sensitively and in an empowering way in an adult guidance setting

·        Flexible, creative with the ability to adapt to a changing and challenging environment

·        Able to work in a self-directed manner

·        Fair, impartial and open to new ideas and information

·        In possession of excellent written (both academic and report/proposal writing), oral communication, facilitation and presentation skills

·        Computer literate in dealing with standard MS word and data processing, spreadsheet and communication packages

While working within a structured work environment be able to be flexible and creative in developing responses to  supporting individuals into employment training and employment opportunities

High degree of familiarity with managing a client workload though a Case Load Management System

Expertise ·        Minimum of 3 years’ experience working in a relevant professional field

·        Must have experience of working directly with adults in an adult guidance setting or related area

·        Experience in making effective referrals

·        Experience in working with clients in a one to one setting

·        Must have experience of establishing contact and developing relationships with key stake holders including statutory bodies, employers and other sector stakeholders

·        A record of planning, achievement and implementation

·        Must demonstrate an understanding and commitment to social inclusion and adult guidance practices

3 years direct experience in working with those distant from the labour market in an adult guidance setting and supporting these individuals into labour market training and employment

Direct experience in working with employers in matching individuals to job opportunities.

Terms
  • This post is offered on a five-day week basis, its continuance is subject to funding from our funders.
  • Location of the post holder will be in Intreo Partners Employment Service, Navan, and outreach offices in Co. Meath and will be required to attend meetings across our office network. We reserve the right to relocate to any of our offices with due notice.
Application Process ·        Applications must be made by way of the Application Form only

·        Please return three copies of your completed application form including a detailed cover letter to Louth Local Development, Partnership Court, Park Street, Dundalk, County Louth, A91V2KF marked confidential to HR Manager.

·        Closing date for receipt of applications is 12.00 noon on Friday 9th December 2022 (no late applications will be accepted)

·        Interviews will be held on 16th of December 2022

·        You will be advised of the outcome of your application in writing

·        Louth Local Development CLG is an equal opportunities employer

This post is funded by the Department of Social Protection