Clerical Officer

Louth Local Development

The Board of Louth Local Development invites applications from suitably qualified and experienced persons for the following Post:

Clerical Officer

 

Our Mission: Louth Local Development will promote, assist and engage in social development and enterprise development to facilitate rural and urban regeneration and community development designed to benefit and promote the welfare of local communities to deal with the causes and consequences of social and economic disadvantage.

 

Title Clerical Officer
Status Full time
Location Navan, Co Louth
Reporting to Intreo Partner Employment Service Assistant Manager
Salary Point 1  €28,181 14 point scale, placed on scale depending on experience
Note: This is a full-time post and not open to job share

 

Role Description

 

  1. Role Purpose – The Clerical Officer is required to work as part of a staff team and support Case Officers and Management in implementing objectives and actions set out in our contract with the Department of Social Protection and Louth Local Development’s Annual Programme of Work. The Clerical Officer will maintain office services by organising operations and procedures, controlling correspondence and monitoring all clerical functions.
2. Duties of the Role – The Clerical officer will be the first point of contact for clients and other visitors to the service. The suitable candidate will play a vital role within a cohesive team and provide all aspects of administrative support to Case Officers and Management and contribute to a positive client experience.
General Duties & Responsibilities
  • Manage the reception and waiting area and welcome clients and other visitors in a friendly and professional manner.
  • Manage all company correspondence including phone calls, emails and post.
  • Provide ongoing administrative support to Case Officers / Management
  • Be responsible for the scheduling of client appointments in a timely manner into Case Worker diaries.
  • Issue client appointment letters on company letter headed paper ensuring accuracy of information.
  • Perform data entry tasks to include monthly reporting and updating of internal records.
  • Create and update databases for various forms of data, including personnel and financial information.
  • Take inventory and replace office supplies when necessary.
  • Play an active role in team meetings sharing best practice and contribute to ideas on how to improve internal systems and processes.
  • Type client CV’s from completed templates.
  • Assist clients with preparation of application forms

·        Direct office activities and functions to maintain efficiency and compliance with company policies.

Digital Platforms ·        Responsibility for overseeing company social media outlets.

·        Check all messages through online platforms and responding in a timely manner.

·        Regular posts to client group alerting them to local jobs, recruitment events, local training initiatives and other suitable community events.

Employer Engagement ·        Build up a good working relationship with local employers and the business community and support the development of a database of employer contacts.

·        Work with the wider Intreo Partner Employment Service team to identify employment opportunities for our clients.

·        Participate and attend employer and PR events as required.

·        Use social media platforms such as Facebook and LinkedIn to identify employment opportunities for clients

ICT
  • Effectively manage Intreo Partner Employment Service computerised client system and any other CRM system to ensure that all records are kept up to date.
  • Effectively use remote platforms such as Zoom and Microsoft Teams for the purpose of wider regional meetings or peer support.
Team Work
  • Work closely with Intreo Partner Employment Service, particularly the Case Workers for the purpose of scheduling client appointments
  • Attend and participate in regular supervision sessions and staff meetings
  • Participate in individual, team and organisational development of the staff and the Company
  • Adhere to Professional Standards and Code of Ethics in the Company
  • Undertake other duties and responsibilities as may be assigned
Reporting ·        To work towards and reach set objectives and targets

  • Generate progression reports on an agreed basis
  • Collate required information to report back to the Board and DSP.
  • Undertake other duties and responsibilities as may be assigned
  • Ensure the highest standards of confidentiality and integrity are maintained

 

Knowledge and Expertise: The Office Administrator should be able to evidence at least 3 years’ experience within a similar role.

 

Skills and Attributes Essential Desirable
Skills ·        Excellent verbal and written communication skills.

·        Excellent organizational skills and attention to detail.

·        Excellent time management skills with a proven ability to meet deadlines.

·        Ability to prioritize tasks and to delegate them when appropriate.

·        Ability to function well in a high-paced environment.

·        Basic understanding of how to operate standard business equipment.

·        Proficient with Microsoft Office Suite or related software.

Knowledge of the Irish welfare system
Competencies ·        Flexible with the ability to adapt to a changing and challenging environment

·        Able to work in a self-directed manner

·        Fair, impartial and open to new ideas and information

·        In possession of excellent written and oral communication skills

·        Competence in effectively using the Microsoft suite of applications (Word, PowerPoint, Excel & Outlook).

Previous experience in this sector, dealing with disadvantaged/unemployed clients, and being aware of the options available to them
Expertise ·        Minimum of 3 years’ experience working in a relevant professional field

·        Experience of working within a fast-paced office environment

·        Experience of working with clients or members of the public in a face to face setting

Recognised qualification in office administration or associated field.
Terms
  • This post continuance is subject to funding from our funders.
  • Location of the post holder will be in our Navan office, you may be required to attend meetings or work across our office network. We reserve the right to relocate to any of our offices with due notice.
Application Process
  • Applications must be made by way of the Application Form only
  • Please return three copies of your completed application form including a detailed cover letter to Louth Local Development, Partnership Court, Park Street, Dundalk, County Louth, A91V2KF
  • Closing date for receipt of applications is 12.00 noon on Friday 7th October 2022 (no late applications will be accepted)

·        Interviews will be held on Tuesday 11th October 2022

·        You will be advised of the outcome of your application in writing

  • Louth Local Development CLG is an equal opportunities employer

This post is funded by the Department of Social Protection under the Intreo Partner Employment Service